Refund policy

Refund & Returns Policy

Effective date: September 17, 2026

Polispro stands behind what it ships. If something arrives faulty, broken or simply not what you ordered, this policy explains how to get it put right.

What qualifies for a return

We accept returns in three situations:

  • Manufacturing defect: a fault in the materials or workmanship of the product.
  • Transit damage: the product was damaged on its way to you.
  • Wrong item: you received a product other than the one you ordered.

We do not accept returns for change of mind, for a size or colour that did not meet expectations, or for personal preference. Product pages carry dimensions, materials and mounting details; if anything is unclear before you buy, ask us and we will help you choose.

Time limit

You must contact us within 30 days of the delivery confirmation date to request a return. Requests received after that window cannot be accepted, so please check your order as soon as it arrives.

Damaged on arrival

Damage in transit must be reported within 72 hours of delivery. So that we can raise the claim with the carrier straight away, please send photos of:

  • the damage to the product itself;
  • the outer shipping box and its condition;
  • the shipping label, legible;
  • the inner packaging materials.

How to request a return

  • Email support@polispro.com with your order number, a description of the problem and the photos above where relevant.
  • We review the request and confirm eligibility within 1-2 business days.
  • If approved, we send you return shipping instructions.
  • Send the item back as instructed.
  • Once it arrives and has been inspected, we issue the refund.

Return shipping

For approved returns, whether defective, damaged or incorrect, we pay the return shipping. You will not be charged to send a qualifying item back.

How and when you are refunded

Refunds are issued to the payment method used at checkout, within 3-7 business days of our receiving and inspecting the returned item. The refund covers the full price you paid for the product. Your bank or payment provider may need a few more days to post it to your statement; if nothing has appeared after ten business days, let us know and we will chase it.

Exchanges and replacements

We do not offer exchanges or store credit. If you would like the same product again after a refund, simply place a new order; if it was out of stock at the time of your return, tell us and we will let you know when it is back.

Cancelling an order

Contact support@polispro.com as soon as possible if you need to cancel. Orders that have already been processed or dispatched may no longer be cancellable, in which case the return rules above apply.

Contact

  • Email: support@polispro.com
  • Phone: +1 (623) 229-2456
  • Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT